CUSTOMER VOICE

Customer feedback tool
View Features

Online reviews are critical to the success of a local business. In fact, nearly 90% of consumers say they’ll only consider using a business if they have an average rating of 3-5 stars.

Turn customer experiences into stars!

Use happy customers to win new customers

Leverage the voice of your brand champions to improve online word-of-mouth. Invite existing customers to share their experiences online so new customers know they can trust you.

Collect feedback to better your business

Ensure you’re giving customers what they want and expect. Invite them to share their experiences and put their valuable feedback to work.

Build a targeted presence across popular review sites

Make sure your business reviews show up where your customers spend the most time. Focus on collecting feedback on the review sites that impact your business.

Reach customers wherever they are

Customer Voice gives you the flexibility to request reviews on the medium that works best for your customers—either text message or email.

Shine in local search

Maximize the SEO benefits of positive customer experiences. Gathering authentic reviews will help you show up in search so new customers can find you.

Features

  • SMS Requests
  • Customizable Templates
  • Email Requests
  • Customizable Review Widget
  • Request Metrics
  • Request Workflow

Frequently Asked Questions

Why do customer reviews matter?

Consumers often search online for a local business with recent reviews and an average review rating of at least four stars. If your business doesn’t fall into that category, there’s a good chance you’re losing potential customers to competitors. To avoid losing sales, it’s important to continuously generate positive reviews while managing the negative ones.

Why is it important to continuously generate new reviews?

For local businesses, having a steady stream of recent reviews is crucial. 73% of consumers say reviews written more than 3 months ago aren’t relevant anymore. Customers want to see reviews that relate to your business as it is today.

Does Customer Voice require any additional products?

Listing Builder is needed in order for Customer Voice to access the My Listings page.

All Clients Receive:

All Clients Receive ..

Digital Marketing Department

Access to Marketing Specialists from your Digital Marketing Department here at Metro Annex Interactive.

The Dashboard

Our powerful marketing dashboard allows you to manage all of your Digital Marketing Tools in one place and track your progress with Insightful Statistics and Beautiful Graphs.

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Account Manager

Receive dedicated phone and email support when you sign up for one of our Managed Service Programs. You will be assigned a dedicated Account Manager.

Reporting & Alerts

Stay in-the-know with regular Executive Reports. Configure Alerts Notifications when certain metrics are met or new information is found.

Want more Leads? .. more Sales? We can do that!

Schedule a call to learn how we generate leads for your buisness.

Manage everything in one place!

Manage your reputation, social marketing, business listings and build your brand.

Reputation Management

Monitor and manage all aspects of your online reputation, including listings, reviews, mentions and more.

Social Marketing

Grow your fanbase on social media, find real-time leads and share relevant content across all of your social channels.

Listing Builder

Claim, update, and fix business listings across 300 directories and websites that control local search.

Brand Analytics

For businesses with two or more locations, tap into review scores and pinpoint your best and worst performers.

Ready to see results?

Fill out the form and we’ll be in touch to discuss your options! Or, give us a call at 781-534-9010!